In the event that you wish to return an order or part of an order then please notify us by e-mail, firstname.lastname@example.org. We would only accept items that are received in a re-sellable condition, unused and not opened. If you have received items that arrive in a damaged condition or are faulty then please notify us by e-mail or phone 01827 714753.
Please note we DO NOT DO EXCHANGES. We refund items that you have returned via the same method that you paid for them. You will need to make a new order for the correct items if you ordered incorrectly. The only exception for replacing items would be if the items were sent in error or if they are damaged and / or faulty.
Please package all items with appropriate packing so we receive them in good condition. The processing of any returns will be delayed if not accompanied by a cover note. Please include a cover note with the parcel detailing the following:
ALL APPLICABLE INVOICE NUMBERS
Your name and address
Reason for return
What you wish us to do with the return (refund, replace, etc)
Please send to
Dog Treats UK
131 Coleshill Road
With items that you are returning for the simple reason that you no longer require them then please use a trackable service as we will not refund you if the parcel gets lost. Also note that for customers outside the EU mark the package as RETURNED DOG TREATS and mark them with a low value. All duty charges incurred will be passed onto you, the customer.
For faulty or damaged items please send by a standard, low cost service, without tracking and / or insurance to keep costs to a minimum. If the reason for return is our fault then we will refund you the return carriage costs (proof of costs required). Also note that for customers outside the EU mark the package as FAULTY ITEMS and mark them with a low value.
Dog Treats UK Ltd